COINPIG PRIVACY POLICY
Last updated: October 13, 2016
Coinpig, Inc. has created the following Privacy Policy to let you know what information we
collect when you visit our site, why we collect it and how it is used. This Privacy Policy
explains the data collection and use practices of coinpig website; it does not apply to other
online or offline Coinpig, Inc. sites, products or services. The terms "you," "your," and
"yours" refer to the customer/purchaser utilizing our Site. The terms "Coinpig, Inc.,"
"Coinpig" "we," "us," and "our" refer to Coinpig, Inc. By using this website, you consent to
the data practices prescribed in this statement. We may periodically post changes to this
Privacy Policy on this page, and it is your responsibility to review this Privacy Policy
frequently and we encourage you to visit this page often. When required by law, we will
notify you of any changes to this Privacy Policy.
How we collect information about you
When you visit the Coinpig website, use Coinpig Services, or use third-party services which
use the Coinpig application programming interface ("API"), we collect information sent to us
through your computer, mobile phone, or other access device. This information may include
your IP address, device information including, but not limited to, identifier, device name and
type, operating system, location, mobile network information and standard web log
information, such as your browser type, traffic to and from our site and the pages you
accessed on our website. You must be at least 18 years old, or of the applicable age of
majority, in order to use Coinpig Services. Coinpig does not intentionally collect information
from or about any individual who is under 13 years old.
If you create an account or use Coinpig Services, we, or our affiliates vendors acting on our
behalf may collect the following types of information:
Contact information - your name, address, phone, email, Skype ID and other similar information.
Financial information - the full bank account and routing numbers and/or credit card numbers that
you link to your Coinpig Account or input when you use paid Coinpig Services. If you do not use
the Coinpig Conversion Service, you may opt out of providing this information.
If you seek permissions to raise bitcoin buy and sell limits associated with your Coinpig
Account, we may require you to provide additional information which we may use in
collaboration with service providers acting on our behalf to verify your identity or address,
and/or to manage risk. This information may include your date of birth, taxpayer or
government identification number, a copy of your government-issued identification, or other
personal information. We may also obtain information about you from third parties such as
credit bureaus and identity verification services. If you do not use the Coinpig Conversion
Service, you may opt out of providing this additional information.
When you use Coinpig Services, we collect information about your transactions and/or your
other activities on our website and we may continuously collect information about your
computer, mobile device, or other access device for fraud prevention purposes, to monitor
for possible breach of your Coinpig Account, and to identify any malicious software or other
activity that may harm Coinpig or its users.
You may choose to provide us with access to certain personal information stored by third
parties such as social media sites (such as Facebook and Twitter). The information we have
access to varies by site and is controlled by your privacy settings on that site and your
authorization. By associating an account managed by a third party with your Coinpig
account and authorizing Coinpig to have access to this information, you agree that Coinpig
may collect, store and use this information in accordance with this Privacy Policy.
Finally, we may collect additional information you may disclose to our customer support
team.
How we use cookies
When you access our website or content or use our application or Coinpig Services, we or
companies we work with may place small data files called cookies or pixel tags on your
computer or other device. We use these technologies to:
Recognize you as a Coinpig customer;
Customize Coinpig Services, content, and advertising;
Measure promotional effectiveness; and
Collect information about your computer or other access device to mitigate risk, help prevent fraud
and promote trust and safety.
We use both session and persistent cookies when you access our website or content.
Session cookies expire and no longer have any effect when you log out of your account or
close your browser. Persistent cookies remain on your browser until you erase them or they
expire.
We also use Local Shared Objects, commonly referred to as "Flash cookies," to help
ensure that your account security is not compromised, to spot irregularities in behavior to
help prevent fraud and to support our sites and services.
We encode our cookies so that only we can interpret the information stored in them. You
are free to decline our cookies if your browser or browser add-on permits, but doing so may
interfere with your use of our website. The help section of most browsers or browser add-
ons provides instructions on blocking, deleting or disabling cookies.
You may encounter Coinpig cookies or pixel tags on websites that we do not control. For
example, if you view a web page created by a third party or use an application developed
by a third party, there may be a cookie or pixel tag placed by the web page or application.
Likewise, these third parties may place cookies or pixel tags that are not subject to our
control and the Coinpig Privacy Policy does not cover their use.
How we protect and store personal information
Throughout this policy, we use the term "personal information" to describe information that
can be associated with a specific person and can be used to identify that person. We do not
consider personal information to include information that has been anonymized so that it
does not identify a specific user. Coinpig takes reasonable precautions, as described
herein, to protect your personal information from loss, misuse, unauthorized access,
disclosure, alteration, and destruction.
We store our customers' personal information securely throughout the life of the customer's
Coinpig Account. Coinpig will retain your personal information for a minimum of 2 years or
as necessary to comply with our legal obligations or resolve disputes.
How we use the personal information we collect
Our primary purpose in collecting personal information is to provide you with a secure,
smooth, efficient, and customized experience. We may use your personal information to:
Provide Coinpig Services and customer support you request;
Process transactions and send notices about your transactions;
Resolve disputes, collect fees, and troubleshoot problems;
Prevent and investigate potentially prohibited or illegal activities, and/or violations of our posted user
terms;
Customize, measure, and improve Coinpig Services and the content and layout of our website and
applications;
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Deliver targeted marketing, service update notices, and promotional offers based on your
communication preferences; and
Compare information for accuracy and verify it with third parties.
We will not use your personal information for purposes other than those purposes we have
disclosed to you, without your permission. From time to time we may request your
permission to allow us to share your personal information with third parties. You may opt out
of having your personal information shared with third parties, or from allowing us to use
your personal information for any purpose that is incompatible with the purposes for which
we originally collected it or subsequently obtained your authorization. If you choose to so
limit the use of your personal information, certain features or Coinpig Services may not be
available to you.
Marketing
We will not sell or rent your personal information to third parties for their marketing
purposes without your explicit consent. We may combine your information with information
we collect from other companies and use it to improve and personalize Coinpig Services,
content and advertising.
How personal information is shared with other Coinpig users
To process your payments, we may share some of your personal information with the
person or company to which you transfer or from which you receive bitcoin. Your contact
information, date of sign-up, the number of payments you have received from verified
Coinpig users, and whether you have verified control of a bank account are provided to
other Coinpig users with whom you transact through Coinpig. In addition, this and other
information you disclose to Coinpig may be shared with third parties who may provide, upon
your authorization, ancillary services which access your Coinpig Account. Unless you have
agreed to it, these third parties are not allowed to use this information for any purpose other
than to facilitate your transactions using Coinpig services.
If you use your Coinpig Account to transfer bitcoin in connection with the purchase or sale
of goods or services, we or you may also provide the seller with your shipping address to
help complete your transaction with the seller. The seller is not allowed to use this
information to market their services to you unless you have agreed to it. If an attempt to
transfer bitcoin to your seller fails or is later invalidated, we may also provide your seller
with details of the unsuccessful transfer. To facilitate dispute resolutions, we may provide a
buyer with the seller's address so that goods can be returned to the seller.
In connection with a bitcoin transfer between you and a third party, including merchants, a
third party may share information about you with us, such as your email address or mobile
phone number which may be used to inform you that a transfer has been sent to or
received from the third party. We may use this information in connection with such transfers
to confirm that you are a Coinpig customer, that bitcoin transfers are enabled, and/or
to notify you that you have received bitcoin. If you request that we validate your status as a
Coinpig customer with a third party, we will do so. You may also choose to send bitcoin to or
request bitcoin from an e-mail address. In such cases, your user name will be displayed in
an e-mail message notifying the user of the designated e-mail address of your action.
Please note that merchants you interact with may have their own privacy policies, and
Coinpig is not responsible for their operations, including, but not limited to, their information
practices.
How we share personal information with other parties
We may share your personal information with:
Service providers under contract who help with parts of our business operations such as fraud
prevention, bill collection, marketing and technology services. Our contracts dictate that these
service providers only use your information in connection with the services they perform for us
and not for their own benefit.
Financial institutions with which we partner.
Companies that we plan to merge with or be acquired by. (Should such a combination occur, we will
require that the new combined entity follow this Privacy Policy with respect to your personal
information. You will receive prior notice of any change in applicable policy.)
Law enforcement, government officials, or other third parties.
Other third parties with your consent or direction to do so.
Coinpig will not sell or rent any of your personal information to third parties for their
marketing purposes and only shares your personal information with third parties as
described in this policy. Before Coinpig shares your information with any third party that is
not acting as an agent to perform tasks on behalf of and under the instructions of Coinpig,
Coinpig will first ensure that the third party either subscribes to the Principles, or is subject
to the European Union's Directive on Data Protection, or enters into a written agreement
with Coinpig requiring that the third party will provide at least the same level of privacy
protection as required by the Principles.
If you establish a Coinpig account indirectly on a third party website or via a third party
application, any information that you enter on that website or application (and not directly on
a Coinpig website) will be shared with the owner of the third party website or application
and your information may be subject to their privacy policies.
In general, we will notify you of material changes to this policy by updating the last updated
date at the top of this page, and we will provide you with explicit notice of material changes
as required by law. We recommend that you visit this page frequently to check for changes.
How you can access or change your personal information
You are entitled to review, correct, or amend your personal information, or to delete that
information where it is inaccurate, and you may do so at any time by logging in to your
account and clicking the Profile. This right shall only be limited where the burden or
expense of providing access would be disproportionate to the risks to your privacy in the
case in question, or where the rights of persons other than you would be violated. If you
close your Coinpig account, we will mark your account in our database as "Closed," but will
keep your account information in our database for a period of time described above. This is
necessary in order to deter fraud, by ensuring that persons who try to commit fraud will not
be able to avoid detection simply by closing their account and opening a new account.
However, if you close your account, your personally identifiable information will not be used
by us for any further purposes, not sold or shared with third parties, except as necessary to
prevent fraud and assist law enforcement, as required by law, or in accordance with this
Privacy Policy.